1. Return Eligibility

We accept returns only under the following conditions:

  • Product is damaged, defective, or incorrect
  • Request is raised within 3–5 days of delivery
  • Item is unused, unwashed, and in original packaging

2. Non-Returnable Items

The following items are not eligible for return/refund:

  • Customized products (name, number, logo, special design)
  • Items damaged due to misuse or improper handling
  • Clearance or sale items (if applicable)

3. Return Process

To initiate a return:

  1. Contact our support team with your order details
  2. Share clear photos/videos of the issue
  3. Once approved, ship the product back or follow pickup instructions

4. Refund Policy

  • Refunds are processed only after product inspection
  • Approved refunds will be credited within 5–7 working days
  • Refund will be issued via the original payment method

5. Exchange Policy

  • Exchanges are allowed for size issues or defective items
  • Subject to product availability
  • Exchange requests must be made within 3–5 days

6. Shipping Charges

  • Shipping charges are non-refundable
  • Return shipping cost may be borne by the customer unless the error is from our side

7. Cancellation Policy

  • Orders can be canceled before dispatch only
  • Customized orders cannot be canceled once production begins

8. Contact Support

For returns, refunds, or exchanges, please contact us through :

📞 +91 – 9646611555
📧 sales@rutns.com
https://rutns.com/

We aim to provide the best quality sportswear and customer satisfaction. Thank you for shopping with us!